STORE POLICY: SHIPPING & RETURNS

Customer Care

HTM (Heavenly Touch Makeovers) offers a safe & user-friendly online shopping experience. HTM aims to ensure everyone is ordering with CONFIDENCE, but also to ENSURE that WE are going out of our way to EXCEED industry standards for ONLINE SHOPPING. This is a challenging feat to achieve, but as a company, that is OUR policy, and we do so to create an environment that is both productive and reliable.

Privacy & Safety

This privacy notice discloses the privacy practices for HTM Cosmetics LLC (Heavenly Touch Makeovers).

This privacy notice applies solely to information collected by this website (provider). Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site.

We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "HTTPS" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. In addition, this site is protected by an SSL (Secure Socket Layer) Certificate.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

Shipping Policy

ALL ORDERS ARE SHIPPED WITH A ONE WEEK DELAY. ALL ORDERS THAT ARE SHIPPED WILL HAVE TRACKING INFO EMAILED TO THE CUSTOMER USING THE EMAIL ADDRESS ON FILE.

Once your order has been dispatched, and details on how to track your order online have been emailed, we are not liable for any delays and/or failures in delivery or any other circumstances beyond our reasonable control.

USPS will need to be contacted regarding those delays and be responsible at that point. We have completed our due diligence in carefully packaging, delivering to the parcel service provider, and dispatching accurate tracking directly to the HTM client.

Return & Exchange Policy

ALL ITEMS are inspected for defects prior to being packaged. They are also inspected prior to being loaded onto the website. We in good faith would NEVER display an item that was not in the condition to be USED immediately and sold as is.

Due to the nature of the products we offer and sell, we DO NOT OFFER RETURNS and/or REFUNDS. Based on quality control, health codes, & and concerns.

Due to health and environmental concerns

HTM (Heavenly Touch Makeovers) cannot and will not accept any returns on cosmetics, makeup, personal care items & items that fit into similar categories, or any items that have been in contact with your person and/ or shipped out for delivery.

Returns/ Replacements of merchandise; cosmetics accessories ((such as mirrors, makeup bags, etc)), items still in sealed wrapping, etc... will be handled on a case-to-case basis. As a business, we want to ENSURE SATISFACTION. Also, as a business, we will be diligent in ensuring we are not the victims of fraud or malice.